SHIPPING POLICY

Effective Date: 28th November 2024

At Luxxaro, we are committed to providing a seamless and reliable shipping experience for our customers. Please read this Shipping Policy carefully to understand how we handle and deliver your orders worldwide.

1. General Shipping Information

1.1. Worldwide Shipping: We proudly offer worldwide shipping, delivering to customers in most countries and regions. However, shipping to certain remote locations may be subject to additional fees or restrictions.
1.2. Processing Time: Orders are typically processed within 2-3 business days after payment confirmation. Processing times may vary during peak seasons, holidays, or for large orders.
1.3. Business Days: Shipping and processing are conducted Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

2. Delivery Timeframes

2.1. Standard Delivery: Estimated delivery times are 15-18 business days from the date of order.
2.2. Factors Affecting Delivery Times: Delivery times may vary due to factors such as:

Customs clearance procedures
Weather conditions
Shipping carrier delays
Remote delivery locations

2.3. Order Tracking: Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your shipment’s progress.

3. Shipping Costs

3.1. Calculation of Shipping Costs: Shipping fees are calculated based on the destination, weight, and size of your package. The exact cost will be displayed at checkout before payment.
3.2. Free Shipping: Free shipping may be available for orders exceeding a specific value, as indicated on our website during promotions.
3.3. Additional Fees: Some destinations may incur additional surcharges for remote delivery or specific handling requirements.

4. Customs, Duties, and Taxes

4.1. Responsibility for Duties and Taxes: Customs duties, import taxes, and other fees may apply to international shipments. These charges are the responsibility of the customer and are not included in the order total at checkout.
4.2. Customs Clearance: Luxxaro is not responsible for delays caused by customs clearance. Customers should contact their local customs office for more information about applicable fees.

5. Shipping Carriers and Methods

5.1. Carrier Partnerships: We work with trusted shipping carriers such as DHL, FedEx, UPS, and national postal services to ensure reliable delivery.
5.2. Shipping Methods: Depending on your location and selected shipping method, your package may be delivered by an international courier or transferred to your local postal service for final delivery.
5.3. Expedited Shipping: Expedited shipping options are not currently available. We are working to provide faster delivery options in the future.

6. Packaging and Handling

6.1. Secure Packaging: All orders are carefully packaged to prevent damage during transit. Fragile items are given extra protection with bubble wrap or other cushioning materials.
6.2. Eco-Friendly Practices: Wherever possible, we use sustainable and recyclable packaging materials to reduce environmental impact.

7. Delivery and Receipt of Order

7.1. Delivery Attempts: If the delivery is unsuccessful on the first attempt, the carrier will leave a notice or attempt redelivery.
7.2. Delivery to Safe Location: If the customer is unavailable, the carrier may leave the package at a safe location or with a neighbor.
7.3. Signature Requirements: For high-value orders, a signature may be required upon delivery.

8. Lost or Damaged Packages

8.1. Lost Packages: If your package is lost during transit, please contact us immediately at support@luxxaro.com. We will work with the shipping carrier to investigate the issue and provide a resolution.
8.2. Damaged Packages: If your package arrives damaged, please notify us within 24 hours of receipt and provide photos of the damage along with an unpacking video for verification.
8.3. Resolution for Issues: For verified claims of lost or damaged packages, we may offer store credit or a replacement at our discretion.

9. Unclaimed or Returned Packages

9.1. Unclaimed Packages: If a package is returned to us due to being unclaimed, incorrect address details, or failure to pay customs fees, the customer will be responsible for reshipping costs.
9.2. Return-to-Sender Policy: Unclaimed packages or those returned to us by the carrier will not be eligible for refunds but may qualify for reshipment at the customer’s expense.

10. Changes to Shipping Information

10.1. Address Changes: Changes to the shipping address can only be made within 24 hours of placing the order. Once the order is processed, changes cannot be accommodated.
10.2. Contact Information: Ensure that your contact details, including phone number and email address, are accurate to facilitate smooth delivery.

11. Shipping Restrictions

11.1. Restricted Items: Certain items may be restricted for shipping to specific regions due to local laws or carrier limitations. If your order includes a restricted item, we will notify you and provide alternatives.
11.2. Prohibited Destinations: We reserve the right to decline orders for destinations where reliable shipping cannot be guaranteed.

12. Contact Us

If you have any questions or concerns about your shipment, please contact our support team at:
Email: support@luxxaro.com